Handling Customer Problems Positively

৳ 1,000.00

Critical to delivering great customer service, this ‘Handling customer problems positively’ module explores how customer problems may occur and the 7 step approach to resolving customer problems and referring problems is thoroughly discussed using many specific hotel scenarios with the message of prevention is often better than cure!

Category: SKU: ECOCS005

Description

[vc_row][vc_column][vc_column_text css=”.vc_custom_1623213078947{border-top-width: 1px !important;border-right-width: 1px !important;border-left-width: 1px !important;padding-bottom: 1px !important;background-color: #f7f7f7 !important;border-left-color: #e2e2e2 !important;border-right-color: #e2e2e2 !important;border-top-color: #e2e2e2 !important;}”]

Handling Customer Problems Positively

[/vc_column_text][vc_row_inner][vc_column_inner width=”1/2″ css=”.vc_custom_1608051782130{margin-right: 5px !important;border-top-width: 1px !important;border-right-width: 1px !important;border-bottom-width: 1px !important;border-left-width: 1px !important;background-color: #f7f7f7 !important;border-left-color: #e2e2e2 !important;border-right-color: #e2e2e2 !important;border-top-color: #e2e2e2 !important;border-bottom-color: #e2e2e2 !important;}”][vc_column_text]

Objectives

[/vc_column_text][vc_column_text css=”.vc_custom_1608290564511{margin-bottom: 0px !important;}”]

  • Identify why customers complain and how they might feel
  • State the 7 steps to positive problem handling and how they are used effectively
  • Consider positive actions to solve customer problems

[/vc_column_text][ultimate_spacer height=”15″][vc_column_text]

Requirements

[/vc_column_text][vc_column_text css=”.vc_custom_1608049517616{margin-bottom: 0px !important;}”]

  • A desktop computer running Windows or Mac OS
  • Laptop computer running Windows or Mac OS
  • A tablet running Mac IOS, Windows or Android
  • Internet connection
  • Crome, Edge, Safari or Opera browser
  • Sound

[/vc_column_text][/vc_column_inner][vc_column_inner width=”1/2″ css=”.vc_custom_1608051795395{margin-left: 5px !important;border-top-width: 1px !important;border-right-width: 1px !important;border-bottom-width: 1px !important;border-left-width: 1px !important;background-color: #f7f7f7 !important;border-left-color: #e2e2e2 !important;border-right-color: #e2e2e2 !important;border-top-color: #e2e2e2 !important;border-bottom-color: #e2e2e2 !important;}”][vc_column_text]

Training content

[/vc_column_text][vc_column_text css=”.vc_custom_1608286815254{margin-bottom: 0px !important;}”]

  • Training time – 60 mins
  • Handouts – Yes
  • Interactive – Yes
  • Voice over – Yes

[/vc_column_text][ultimate_spacer height=”15″][/vc_column_inner][/vc_row_inner][vc_column_text css=”.vc_custom_1608050274828{border-top-width: 1px !important;border-right-width: 1px !important;border-bottom-width: 1px !important;border-left-width: 1px !important;background-color: #f7f7f7 !important;border-left-color: #e2e2e2 !important;border-right-color: #e2e2e2 !important;border-top-color: #e2e2e2 !important;border-bottom-color: #e2e2e2 !important;}”]

What is the target audience?

[/vc_column_text][vc_column_text css=”.vc_custom_1608290311897{border-top-width: 1px !important;border-right-width: 1px !important;border-bottom-width: 1px !important;border-left-width: 1px !important;padding-top: 2px !important;padding-right: 2px !important;padding-bottom: 2px !important;padding-left: 2px !important;background-color: #f7f7f7 !important;border-left-color: #e2e2e2 !important;border-right-color: #e2e2e2 !important;border-top-color: #e2e2e2 !important;border-bottom-color: #e2e2e2 !important;}”]

Designed for all operational ‘front-facing’ hotel staff. The modules can be used as a complete programme or individually for specific training needs or refreshers. Individuals may like to develop their own knowledge and confidence or use the module certificates at interviews. The programme will contribute to the guided learning hours for those staff completing a hospitality apprenticeship.

[/vc_column_text][/vc_column][/vc_row]

Discounts

We offer a range of discounts based on the volume of licenses purchased.

5 – 10 5% Discount
11 – 20 10% Discount
21 – 50 15% Discount
51 – 100 20% Discount
101 – 200 25% Discount

Code use Instructions

On receipt of payment, you will receive an email containing the codes you have purchased.

They will also be available from ‘My account dashboard under the Order tab.

Please issue these codes to your learners with the following instructions.

Learner Management Portal Address https://tm-hmi.org

If this is your first visit please register following the instructions given in the login area.

When completing the registration, please complete all of the required fields using one of the codes you have been given.

When you log in using the username and password you have created the programme/module associated with the code you have used will already have been allocated. Additional codes can be added to the Subscription box revealed by clicking on your name on the top navigation.

These codes can only be used once.

Reviews

There are no reviews yet.

Only logged in customers who have purchased this product may leave a review.